At your service

To ensure that your stay at Hotel Lomnica is as comfortable and hassle-free as possible, we have prepared a wide range of services to make your stay even more enjoyable. At the reception desk, you’ll always be greeted with a smile by our reliable team, who are happy to help or offer advice on anything you need.

• Reception Desk

  Your stay at Hotel Lomnica begins at the front desk with a pleasant welcome in the form of a welcome drink—not only for adults but also for the little ones. The front desk staff will provide you with all the essential and useful information regarding your stay, and will especially remind you of the need to reserve our services on-site to ensure the highest quality, personalized care, and a perfect experience.
  
  If needed, you can visit the front desk in person in the hotel lobby or conveniently call from your room by dialing extension 500 or 501

• Lomnica Shop

  Treat yourself or your loved ones to a gift, a small token, or a memento of your stay at Hotel Lomnica. The hotel gift shop offers a selection of gifts, hotel souvenirs, and sweet treats. The selection includes hair and beauty products, jewelry collections, and seasonal clothing. If you forgot to pack toiletries, the hotel shop can help with that, too. You can spend a relaxing moment with an original book in hand—publications from the Lomnica Gallery. You can also purchase these publications at our Lomnica Shop. We’re happy to assist you even outside of regular business hours. If you’re interested, please contact the front desk.
  
  Hours:
  Thursday – Sunday
  10:00 a.m. – 8:00 p.m.

• Selaví Wine Shop

  If you enjoy top-quality Slovak wines produced with love and tremendous dedication by experienced winemakers, or equally high-quality wines from abroad, visit the Selaví store, where you’ll find an excellent selection of wines. You can also satisfy your gourmet palate with fresh hams, cold cuts, and aged cheeses from our local suppliers. Our experienced staff will be happy to assist you in selecting food and wine. At Selaví, you’ll find a wealth of flavors and aromas to brighten your day or evening, so you can enjoy life the way it’s meant to be. C’est la vie!
  
  Hours of Operation:
  Wednesday – Saturday
  12:00 PM – 8:00 PM
  Sunday
  10:00 AM – 6:00 PM
  Monday
  Closed

• Pets

  Pets are allowed in designated rooms in the historic part of our hotel. However, they are not permitted in public dining areas (café, restaurants), with the exception of the hotel terrace, which is open when the weather permits. The hotel reception desk will be happy to provide you with more detailed information. Upon request, we can provide sleeping beds, as well as food and water bowls, for your pets.
  Please, if you decide to leave your pet alone in the room, hang the “Pet in Room” sign on the outside of the door. This will help protect both your pet and our staff from a stressful experience.

• Garage

  An underground parking garage with limited capacity is available for guests.
  Please contact the hotel front desk for information on current rates.

• Hotel Garden

  The garden is located in the historic part of the hotel on the 2nd floor. It is accessible only to hotel guests, ensuring their privacy. Guests can relax here from 8:00 a.m. to 10:00 p.m., enjoying views of the Tatra peaks, sitting on benches to unwind, or simply taking a short stroll to breathe in the fresh air. Please respect the comfort of other guests when visiting the hotel garden. Two hot tubs are available daily from 10:00 a.m. to 8:00 p.m.

• Limousine Service

  To ensure maximum comfort, you can use the hotel’s shuttle service to get to the hotel. If you are interested, please contact the front desk or the Guest Relations Manager.

• Early Check-In

  Early check-in – if hotel capacity allows, we also offer the option of early check-in. For more information, please contact the front desk at Hotel Lomnica.

• Late Check-out

  Late check-out – if hotel capacity allows, we also offer the option of a late check-out. Please contact the front desk for more information.

• Ski Storage Room

  The ski room is located on the ground floor next to the elevator in the historic part of the hotel. Each room has its own locker where you can safely store your skis and let your ski boots dry. Overnight, your equipment is disinfected and dried in the locker. In the morning, you’ll find your ski gear dry, clean, and ready for another day on the slopes. The ski storage room can also be used to store other sports equipment.

• Charging Station

  The hotel has a charging station in the garage and another one in the parking lot. To charge your vehicle, you’ll need an RWE connector and an adapter. Charging is free for our hotel guests.

• Non-smoking hotel

  To ensure a healthy environment for everyone, Hotel Lomnica is a smoke-free facility. Smoking is prohibited in the rooms. You may smoke in designated areas, specifically in the hotel garden and in front of the hotel.

• Parking

  At Hotel Lomnica, we want you to enjoy a worry-free stay. Depending on availability, our concierge is also at your disposal and will be happy to assist you with parking.
  
  We offer paid parking in designated spots near the hotel, and if you can’t find an available spot there, you can use our off-site parking lot, which is monitored by a camera system. Valet parking (parking handled by hotel staff) is available during business hours, but paid parking is, of course, also available without this service. If you’re unsure where to park, our front desk staff will be happy to assist you—our team always has up-to-date information on parking availability.
  
  Important notice: Hotel Lomnica does not collaborate with the public parking lot operator or the Slovak Republic police, and therefore is not responsible for any fines resulting from improper parking.

• Ski Rental

  If you'd like to rent skis or other winter gear, our Guest Relations Manager or the front desk will be happy to assist you.

• Bicycle and E-Bike Rental

  The Guest Relations Manager will arrange for the rental of bicycles and e-bikes, complete with all necessary equipment (helmet, lock). You can store your bicycles and e-bikes free of charge during your stay with us. Please contact the front desk or the Guest Relations Manager for current rental rates for bicycles and e-bikes.

• Laundry Room

  LAUNDRY SERVICE
  
  If you need to do laundry, you can use the hotel’s laundry service. Simply fill out the form in your room, and we’ll make sure your clothes come back clean and fresh-smelling.
  
  HOURLY IRONING
  
  Do you need to iron your clothes? Extra hourly ironing is available daily from 6:00 a.m. to 8:00 p.m. Just contact the front desk at extension 506.

• Ski Bus

  The hotel's ski bus will take you comfortably directly to the ski resort and back to the hotel after a day of skiing. You can find the exact ski bus departure times at the hotel reception desk. If you are interested in transportation to other parts of the Tatra Mountains or the surrounding area, please contact the hotel reception desk.

• Lost and Found

  If you have lost or found anything, please contact the hotel front desk. You can count on the discretion and reliability of our staff. We keep all found items for 6 months.

• Safe

  Each room is equipped with a safe for valuables. Instructions for use are provided with each safe. If the safe becomes locked, please contact the front desk.

• Cleaning

  Housekeeping provides daily cleaning services from 6:00 a.m. to 8:00 p.m. If you hang the “Do Not Disturb” card on the outside of your door during the day, your room will not be cleaned. If, in addition to basic cleaning and making the bed, you’d like a mattress topper, laundry, or ironing services, please contact the front desk. If you hang the green “Ecco Program” card on your door—which helps us protect the environment—the housekeeping staff will not change your towels or bed linens, but they will, of course, clean your room.

• Luggage Storage

  The luggage storage area is located at the front desk, where you can safely and conveniently store your belongings so you have even more time to spend in the High Tatras. If necessary, please contact the hotel front desk.

• Trips

  Our Guest Relations Manager is responsible for organizing excursions during your stay at Hotel Lomnica and will be happy to assist you in choosing and arranging the right ones.

• Topper

  To ensure greater comfort, we can provide a mattress topper upon request.

• Room Service

  We offer room service in all suites and apartments. It is available from 7:00 a.m. to 1:00 a.m.
  
  We offer drink service in all hotel rooms from 7:00 a.m. to 1:00 a.m.
  
  For more information or to order room service, please contact us by phone at extension 512

• Babysitting

  If you’d like to enjoy the hotel’s services on your own in a romantic setting but aren’t sure what to do about childcare, we’d be happy to arrange a customized babysitting solution for you. We offer this service in partnership with Kidsfun, a company with many years of experience in childcare and creating creative entertainment programs. We’d be delighted to assist you through this service. Babysitting must be reserved 24 hours in advance. For any further information, please contact the front desk or the Guest Relations Manager.

• SERVICE FEE

  A service fee of 5% of the total amount will be automatically included in your final bill and is payable at the front desk upon checkout. This fee allows us to invest in the quality of our services and your comfort, which contribute to your overall experience. Thanks to this fee, we are able to continuously improve the level of service we provide to you.